At DCreativeedge, customer satisfaction is important to us. We strive to provide high-quality gifts and products. Please read our Returns & Refunds Policy carefully before making a purchase.
1. Return Eligibility
You may request a return or replacement if:
- The product received is damaged or defective
- You received the wrong item
- The product is missing parts or accessories
To be eligible for a return:
- The request must be made within 48 hours of delivery
- The item must be unused and in its original packaging
- Proof such as photos/videos of the product and packaging may be required
2. Non-Returnable Items
The following items are not eligible for return or refund:
- Personalized or customized products
- Digital products or downloadable items
- Gift cards or promotional items
- Products damaged due to misuse or improper handling by the customer
3. Refund Process
Once your return request is reviewed and approved:
- Refunds will be processed to the original payment method
- Refund processing may take 5–10 business days depending on your bank or payment provider
If the refund is delayed, please contact your bank/payment provider first.
4. Replacement Policy
In eligible cases, we may offer:
- A replacement product, or
- Store credit, or
- A full/partial refund
The resolution depends on product availability and the nature of the issue.
5. Cancellation Policy
Order Cancellation by Customer
- Orders can be cancelled before they are shipped.
- Customized or personalized orders cannot be cancelled once production has started.
Order Cancellation by DCreativedge
We reserve the right to cancel orders due to:
- Product unavailability
- Payment issues
- Suspected fraudulent transactions
- Incorrect pricing or technical errors
In such cases, a full refund will be issued.
6. Return Shipping
- If the return is due to our error (wrong/damaged item), return shipping costs may be covered by DCreativedge.
- In other situations, customers may be responsible for return shipping charges.
7. How to Request a Return or Refund
To initiate a request, contact us with:
- Order number
- Description of the issue
- Photos/videos for verification
8. Contact Us
If you have any questions about our Returns & Refunds Policy, please reach out to us at:
