Welcome to DCreativedge. We are committed to delivering your gifts safely and on time. Please read our shipping policy carefully before placing an order.
1. Order Processing
- All orders are processed within 1–3 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next working day.
- Customized or personalized products may require additional processing time depending on the design requirements.
2. Shipping Time
Estimated delivery timelines:
- Within India: 3–7 business days
- Remote Areas: 5–10 business days
- International Shipping (if applicable): 7–21 business days
Delivery times may vary due to courier delays, weather conditions, festivals, or other unforeseen circumstances.
3. Shipping Charges
- Shipping charges are calculated at checkout based on the delivery location, product weight, and order value.
- Free shipping offers, if available, will be clearly mentioned on the website.
4. Order Tracking
Once your order is shipped, you will receive:
- A shipping confirmation email/message
- Tracking ID and courier details
5. Incorrect Address
Customers are responsible for providing accurate shipping information.
DCreativedge is not responsible for delays or losses caused by:
- Incorrect addresses
- Incomplete contact details
- Failed delivery attempts
Additional shipping charges may apply for re-shipping returned parcels.
6. Delayed or Lost Shipments
While we work with trusted courier partners, delivery delays may occasionally occur.
If your package is:
- Delayed beyond the estimated timeline, or
- Marked as delivered but not received,
please contact us within 7 days of the expected delivery date.
7. Damaged Packages
If your order arrives damaged:
- Take clear photos/videos of the package and product immediately
- Contact us within 48 hours of delivery
We will review the issue and provide an appropriate resolution.
8. International Customs & Duties
For international orders:
- Customers are responsible for any customs duties, taxes, or import charges imposed by their country.
- DCreativedge is not liable for customs-related delays.
9. Contact Us
For shipping-related questions or support, contact us:
